Necessary cookies are absolutely essential for the website to function properly. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. The mob used the electronics in the store to play music and record their dance routine. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Communication skills: Communication skills are essential in any technical role. When a customer needs assistance, you quickly assess their situation. Filter our Apple training by your desired technology. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. These cookies will be stored in your browser only with your consent. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. United States Department of Labor. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? And after youve passed an exam, display your verified digital badge on any professional networking site. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Get startedand submit your resume. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. At other times, you refer customers to support team members who get them up and running again. Apple training delivers everything you need to learn about the technologyonline and on your time. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Do you love how it feels to help others? Copyright 2023 Apple Inc. All rights reserved. Its a secure, shareable credential. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Copyright 2023 Apple Inc. All rights reserved. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Check your badge on Credly for specific expiration dates. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Apple benefits help further the well-being of our employees and their families in meaningful ways. It works only in coordination with the primary cookie. Apple certification programs are IT professional certifications for Apple Inc. products. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. This can be a very rewarding job, but it can also be stressful at times. We were thanked for coming and then excused once we had completed our quiz. Get weekly top MacRumors stories in your inbox. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Copyright tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. The cookie is used to store the user consent for the cookies in the category "Analytics". Choose your path The exam costs aren't as crazy as CompTIA. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Each of those locations employs over 100 people totalling about. Apple is a drug-free workplace. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". 50 features and changes you might have missed in macOS Ventura. Save someone's day. Recertification exams for unexpired certifications cost $49. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. This website uses cookies to improve your experience while you navigate through the website. Own your learning schedule with self-paced, online courses. At first I didn't understand why she was so upset about an easily replaceable phone. Copyright 2023 Apple Inc. All rights reserved. An Apple digital badge represents your achievement in professional training. Introduce yourself, and well get in touch if theres a role that seems like a good match. Geniuses often made $25 to $30 an hour based on their tenure. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. And thats our greatest strength. The cookie is used to store the user consent for the cookies in the category "Other. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple expert providing guidance and training on Mac support to other support team members. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. You have excellent time management skills and can make decisions quickly. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Because to create products that serve everyone, we believe in including everyone. See which role best matches your experience. You need a current, government-issued ID to check in with the proctor and begin the exam. When a customer needs assistance, you quickly assess their situation. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Copyright Apple is a drug-free workplace. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Customer loyalty and satisfaction is their number one priority. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. 2023 At other times, you refer customers to support team members who get them up and running again. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Your day in the Apple Store is filled with a range of focused support and service tasks. When a customer needs assistance, you quickly assess their situation. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Core training took place off-site and included 15 new employees like. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Assess employee needs and develop tech training related courses and/or programs. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Another perk of working there: Customers love Apple, so my days were often pleasant. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. There were crazy long lines, especially for the iPad 2, and the iPhone 5. You may be communicating with customers about technical issues or non-technical issues. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. In the US alone, Apple has 265 retail stores across 44 states. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. And be amazed by what it does for yours. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Records the default button state of the corresponding category & the status of CCPA. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. This cookie is set by the Google. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. It was just a few days later when I received my first follow-up call. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Youll need to be flexible with your schedule. This cookie is installed by Google Analytics. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Below, we have recapped what to expect from Apple this March and April based on rumors. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Europe's No.1 Apple Training Specialist. Come eager to listen and learn from your team, your mentors, and your customers. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. The redesigned training has moved to an online, self-paced format. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency
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